Our Commitment to Customer Service
updated June 13, 2017
Since 1991, we have been–and continue to be–devoted solely to the success of spas and salons around the world. For over 25 years, we have seen the beauty industry grow and develop over time, with shifts in technology and customer behavior.
We understand the challenges from renting a booth all the way to managing a multi-location operation. More importantly, we have overcome these challenges and have provided salons and spas with a cornerstone to become successful.
Insight Salon & Spa Software has a simple and user-friendly interface packed with features from appointment booking, client and employee management, marketing tools, business reports, inventory management, payroll, and more. In addition, Insight offers innovative tools including mobile apps, online appointment booking, SMS marketing, and QuickBooks integration.
Beyond the Software
Have there been times when you were able to utilize only a small portion of a software’s capability? Or have you struggled with understanding reports and how they can be applied to improving your business? As an Insight client, stop worrying about these things! Our support team will teach you to get the most out the software and to understand how it all integrates with your business.
Insight’s philosophy was recently featured in Salon Today:
“The latest ‘tool’ to empower salons and spas is…a philosophy of expert coaching and exceptional customer service. Great technology is useless unless you know how to best use it to grow your unique business… We focus on personal engagement with all our clients to guide them in utilizing that technology to achieve their specific objectives. Expert guidance is the difference between surviving and thriving.”
What Our Clients Say
Don’t just take our word for it; check out what your fellow salon and spa owners think:
“The support team is awesome. I have tried others but nothing compares. They care about your input. They ask you what you wanna see and help you customize the software.” – Tammy A.
“Love Insight! I have been a customer for years. They offer everything you could possibly need. I have been talking to the same customer support team for years. I always get right to them. Very helpful!” – Sherri Y.
“Very pleased with the company. Very responsive, reliable service. Continually making improvements.” – Stacie C.
“Insight has been the best salon management software program I could ask for. Their customer service is above and beyond anything I could have expected. Their technical support is always there to help and very responsive and can fix any problem immediately. It is a great investment and I highly recommend them to anyone looking to get salon management software or to switch to a new management program.” – Mickey B.
Don’t settle for a software solution that is geared towards multiple industries and gives you little thought. You deserve the best! Insight focuses on you and is always by your side.
This post has recently been updated. It was originally published on July 21, 2015.