Note: Be sure to follow these steps in order.
Be sure to update/install TSPrint by downloading and installing the newest TSPrint client here: https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip
If you have updated TSPrint on your Mac you should now have a TSPrintDrive folder, here’s how you redirect that folder to allow the RDP program to properly print in Mac OS Catalina or newer.
Once you log off and back onto Insight Cloud, your updated TSPrint program should take effect and printing should work properly again.
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