Follow the steps on how to update the Thinstuff program here:
How to update Thinstuff (For Remote Desktop)
Then test your remote access.
Refer to your 3rd party firewall documentation on how to open a port. Allow TCP port 3389 to connect to your main computer.
Here’s a few common ones:
Note: These adjustments only have to be made to the main Insight computer.
Note: If none of these work please call support. Your port may be something that is not the typical TCP 3389 and may require more technical knowledge of your individual setup to resolve.
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