This guide is designed to walk you through some steps to fix Insight Cloud or Insight Remote connection issues.
“The connection has been terminated because an unexpected server authentication certificate was received from the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.”
This error can be fixed by changing a Windows Remote Desktop setting as shown here:
“This computer can’t connect to the remote computer.” or “Remote Desktop can’t connect to the remote computer for one of these reasons:”
Go to the right corner of the Windows taskbar (usually at the bottom of the screen). Search for the internet connection symbol here:
If you see a wifi icon like this: You are not connected.
If you see a computer monitor icon like this: Or like this: You are not connected.
Note: An ethernet connection is preferred over wifi as ethernet is more stable and offers faster speeds.
Once you are reconnected, you will see one of these icons:
“We couldn’t connect to the remote PC because the PC can’t be found. Please provide the fully-qualified name or the IP address of the remote PC, and then try again. Error code 0x104.”
Go to the top-right corner of your screen. You will see an area that looks similar to this:
Go to Settings (gear icon):
This username and password is provided by the Insight support department; usually via email. If you are unsure of what to use or your credentials do not work, please contact support.
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