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Two copies error troubleshooting

Solution 1 – Windows Firewall #

  1. Go to Start or Windows button on your main computer and type Windows Firewall.
  2. Select Windows Firewall or Windows Defender Firewall.
  3. If there is a message saying that the firewall is managed by a different program (ex. McAfee, Norton, Kaspersky, etc), STOP now and go to the next solution.
  4. Click Advanced Settings on the left side.
  5. Click Inbound Rules.
  6. Click New Rule…
  7. Select Port and click Next.
  8. Type 6262 into the Specific local ports box and click Next.
  9. Click Next 2 more times.
  10. Type Insight Port into the Name box and click Finish.
  11. Try running Insight on one of your workstations.

Solution 2 – 3rd Party Firewall #

Refer to your 3rd party firewall documentation on how to open a port. Allow TCP port 6262 to connect to your main computer.

Here’s a few common ones:

Norton: https://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/

McAfee: https://support.shaw.ca/t5/internet-articles/how-to-open-a-port-in-mcafee-internet-security/ta-p/5732

Kaspersky: https://support.kaspersky.com/us/11589

These adjustments only have to be made to the main Insight computer.

Solution 3 – ADS.ini Configuration #

  1. Click on the Windows or Start button and type “CMD”
  2. Open either the CMD or Command Prompt option that shows up.
  3. A black window will open, type in ipconfig, hit Enter and look for the IPv4 Address. (Note: The IP can be different than what is shown below). If you have 2 IPv4 addresses you can try these steps with both and test.
  4. Write the IP(s) down.
  5. Go back to the Start or Windows button and type C:\Insight and hit Enter.
  6. Find the ADS file in the folder that opens and open it in Notepad. Change the IP where it says “LAN_IP=” to the IP you wrote down.
  7. Click File and Save. Then close the Notepad.
  8. Go to the Windows or Start button and type Services and click on the Services app.
  9. Find and restart the Advantage Database Server
  10. Start Insight on the main computer first, then the workstation.

If none of these solutions work, please call our support office.

 

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